Mahavitaran Launches WhatsApp Complaint System for Improved Customer Service

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Mahavitaran, the Maharashtra State Electricity Distribution Company Limited, is making a move towards a more customer-centric approach. Joint Managing Director Rahul Gupta has announced the launch of a new WhatsApp complaint system to streamline communication and address consumer concerns related to electricity services.

Direct Messaging for Faster Resolution:

Under this initiative, consumers can now register complaints directly through WhatsApp on the number 8485899399. This eliminates the need for lengthy phone calls and aims to provide a quicker resolution process.

Scope of Complaints:

The system caters to a wide range of electricity-related issues faced by consumers, including:

  • Delays in obtaining new connections
  • Errors in electricity bills
  • Delays in meter installation
  • Power outages
  • Reporting electricity theft
  • Complaints about Mahavitaran employees
  • Demands for bribes for electricity-related work
  • Broken power lines or wires hanging low
  • Open or damaged fuse boxes or feeder pillar covers
  • Open Transformer fences
  • Exposed underground channels due to digging (with photo evidence)
  • Other issues

For complaints requiring senior-level approval, such as funding or office relocation, the system will facilitate forwarding these requests to the appropriate authorities.

Transparency and Follow-Up:

Mahavitaran emphasizes transparency throughout the process. Complaints received with photographs are immediately forwarded to the concerned board and divisional office. Upon completion of repair work, the complainant will be notified through WhatsApp with a photo of the resolved issue.

Who Can Use the System?

This service is currently available for residents of Chhatrapati Sambhajinagar city and rural areas, along with Jalna, Dharashiv, Beed, Nanded, Hingoli, and Parbhani districts of Marathwada.

Important Note:

While the primary mode of communication for this system is WhatsApp messages, citizens without the app can still submit complaints by sending an SMS to the same number (8485899399).

Call to Action:

Mr. Gupta encourages all citizens to actively participate in this initiative. Their cooperation is crucial for Mahavitaran to achieve a more responsive and customer-friendly administration.

Conclusion:

This new WhatsApp complaint system signifies a positive step towards improved customer service for Mahavitaran consumers. By offering a convenient and efficient communication channel, Mahavitaran aims to address issues promptly and transparently, ultimately enhancing customer satisfaction.

Resources:

  • WhatsApp Number for Marathwada: 8485899399
  • Toll Free Number For All Maharashtra: 1800 212 3435/ 1800 233 3435

Originally posted 2024-03-29 14:39:20.


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