Mahavitaran, the Maharashtra State Electricity Distribution Company Limited, is making a move towards a more customer-centric approach. Joint Managing Director Rahul Gupta has announced the launch of a new WhatsApp complaint system to streamline communication and address consumer concerns related to electricity services.
Direct Messaging for Faster Resolution:
Under this initiative, consumers can now register complaints directly through WhatsApp on the number 8485899399. This eliminates the need for lengthy phone calls and aims to provide a quicker resolution process.
Scope of Complaints:
The system caters to a wide range of electricity-related issues faced by consumers, including:
- Delays in obtaining new connections
- Errors in electricity bills
- Delays in meter installation
- Power outages
- Reporting electricity theft
- Complaints about Mahavitaran employees
- Demands for bribes for electricity-related work
- Broken power lines or wires hanging low
- Open or damaged fuse boxes or feeder pillar covers
- Open Transformer fences
- Exposed underground channels due to digging (with photo evidence)
- Other issues
For complaints requiring senior-level approval, such as funding or office relocation, the system will facilitate forwarding these requests to the appropriate authorities.
Transparency and Follow-Up:
Mahavitaran emphasizes transparency throughout the process. Complaints received with photographs are immediately forwarded to the concerned board and divisional office. Upon completion of repair work, the complainant will be notified through WhatsApp with a photo of the resolved issue.
Who Can Use the System?
This service is currently available for residents of Chhatrapati Sambhajinagar city and rural areas, along with Jalna, Dharashiv, Beed, Nanded, Hingoli, and Parbhani districts of Marathwada.
Important Note:
While the primary mode of communication for this system is WhatsApp messages, citizens without the app can still submit complaints by sending an SMS to the same number (8485899399).
Call to Action:
Mr. Gupta encourages all citizens to actively participate in this initiative. Their cooperation is crucial for Mahavitaran to achieve a more responsive and customer-friendly administration.
Conclusion:
This new WhatsApp complaint system signifies a positive step towards improved customer service for Mahavitaran consumers. By offering a convenient and efficient communication channel, Mahavitaran aims to address issues promptly and transparently, ultimately enhancing customer satisfaction.
Resources:
- WhatsApp Number for Marathwada: 8485899399
- Toll Free Number For All Maharashtra: 1800 212 3435/ 1800 233 3435
Originally posted 2024-03-29 14:39:20.
Very great post. I simply stumbled upon your blog and wished to say that I’ve really enjoyed browsing your blog posts. In any case I抣l be subscribing in your rss feed and I’m hoping you write once more soon!
Thanks , I have recently been searching for information approximately this subject for a long time and yours is the greatest I’ve found out till now. But, what in regards to the bottom line? Are you positive concerning the source?
Hi there, You have done a great job. I抣l certainly digg it and for my part recommend to my friends. I am confident they’ll be benefited from this web site.
You made a number of good points there. I did a search on the subject and found nearly all people will agree with your blog.
What i do not understood is actually how you’re not actually much more well-liked than you might be now. You are so intelligent. You realize thus considerably relating to this subject, made me personally consider it from numerous varied angles. Its like women and men aren’t fascinated unless it抯 one thing to do with Lady gaga! Your own stuffs nice. Always maintain it up!
The articles you write help me a lot and I like the topic
Please tell me more about your excellent articles
You’ve been great to me. Thank you!
You’ve the most impressive websites.
I want to thank you for your assistance and this post. It’s been great.
I want to thank you for your assistance and this post. It’s been great.
Your articles are very helpful to me. May I request more information?
Please provide me with more details on the topic
The articles you write help me a lot and I like the topic
I want to thank you for your assistance and this post. It’s been great.
You helped me a lot with this post. I love the subject and I hope you continue to write excellent articles like this.
Thank you for the auspicious writeup. It in fact was a amusement account it. Look advanced to far added agreeable from you! By the way, how could we communicate?